Returns & Exchanges

We guarantee to refund unworn or unwashed items when you return it in sellable condition, with the original receipt and packaging, within 30 days of purchase. Refunds will be credited to the original method of payment. 

A few exceptions...

  • In the interest of hygiene, tights and underwear may not be refunded or exchanged at any time.
  • Leotards may not be returned if soiled or worn.
  • Sale items may not be returned or exchanged for any reason unless defective.

How long will it take for me to receive my refund?

If you made your purchase with a debit or credit card, you will see your refund within 2-5 business days from the processing date, however it could take up to 10 days for your refund to reach your banking institution. 

EXCHANGE

Need to make a change? At this time, we do not offer product exchanges. You may return your product within 30 days using our free returns option for a full credit and re-order your replacement item.

Do I need to pay to return my order?

Customer is responsible for any associated shipping costs with the return.

How can I get a copy of my receipt?

A copy of your online order receipt should be included with your package. It may be found either on the inside or folded behind the shipping label on the exterior of the package. If you've misplaced it and need a new copy, simply send us a request by providing your order number via chat or email us at shop@onpointedancewearoc.com